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KompiTech Blockchain

Perfectly scalable. Pay only for what you need.

Basic
Standard
Managed
Features
Remote Incident Resolution yes yes yes
Customizable SLA no yes yes
Events Monitoring and Incident Management no no yes
Lifecycle Management no no yes
On-premise Deployment no yes yes
Interoperability Service no yes yes
SSO Integration no yes yes
Customer Success Manager (CSM) no yes yes
Monthly Reporting & Quarterly Business Reviews no no yes
SLA
Basic Standard Managed
Minimum Term 1 month 12 months 12 months
Hours of Direct Support (Central European Time) 9am - 5pm 24 x 7 24 x 7
Access Phone, web, email
Response time for Severity 1 Incidents 4 business hours 1 hour 15 minutes
Response time for Severity 2 Incidents 8 business hours 2 hours 1 hour
Response time for Severity 3 Incidents 24 business hours 4 business hours 4 business hours
Response time for Severity 4 Incidents 48 business hours 8 business hours 8 business hours
Online KompiTech Blockchain Platform Training 30 minutes/month 2 hours/month 6 hours/month

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